HMRC. Insolvency Guidance – A mailbox for case queries (4 November 2021)

HMRC stress that this mailbox is only to be used when the usual channels aren’t working, and IPs should continue to progress cases through their normal contacts in the first instance. Once a contact form has been e-mailed, for consistency, all subsequent communications should be directed through the mailbox. This will help HMRC monitor volumes of enquiries and complaints as well as allowing their team to route the enquiry to the correct business stream.